Project Proposal :Paytm Money (Blended Campaign)

Project Overview

Project Objective : To engage firms/enterprises or startups/contact centers in generating leads and/or making sign ups on the PayTm money platform.

Project Duration : 35 Months . |    Project Type : Outbound/Blended new customer onboarding

Confidentiality Statement

The data provided in connection with this document, shall not be disclosed in whole or in part to any third party. This restriction does not limit Contact Centers’ right to use information contained in the data if it is obtained from another source without restriction or is independently developed by Contact Center.

 

Copyright © 2023 Business Drive Corporation. All Rights Reserved .This document should not be reproduced in any way.

 

Company Background

Paytm Money Limited is a SEBI registered Investment Adviser (IA) that offers investment execution & advisory services. Our simplified user experience allows you to start your investment journey with zero paperwork, seamless digital KYC, automated payments, updated portfolio and powerful insights to take well informed investment decisions.

Parent Organization: One97 Communications (Paytm)

 

 

The Partners- Who are we looking for !

 

We, in our strategy to expand to new markets, Paytm is looking for a professional Contact Center whose core competency is generating leads/signups through telesales and inbound/outbound calls/customer support handling

Role Of Contact Center: To make sign ups on the website of Paytm money by making outbound calls. The sign ups must be valid after customer’s consent.

Selection Criteria

We will select Contact Centers based on the following selection criteria.

In order of importance:

1. Proven capabilities and track record in BPO Operations/Call Center services, making outbound sales
2. Open to work with a fixed pay/seat (with weekly/fortnightly/monthly payouts).

3. Availability of a solid Outbound teleselling infrastructure (including predictive calling, call recording, internal quality assurance and training).
4. Flexibility to accommodate ramp ups and ramp down of the number of seats.

5. Ability to recruit top level language native or near native workforce within very tight timeframes (up to 10 FTE/Week).
6. Delivers “out of the box” and creative solutions that provide a competitive advantage to us.

7. Ability to conduct discussions and business transactions related to this agreement in English. NOTE: None of the mentioned services shall be assigned or subcontracted without the expressed written consent of us.

All support staff employees (whether direct or through third party) will have a clean criminal background. We will be free from the consequences arising from commission of crimes by Contact Center or Subcontractors employees.

 

Further requirements for the Contact Center

 

Contact Center will provide a minimum of 10 FTE per language (excluding Team leader and/or supervisor). Contact Center will have the ability to grow the team up to 20 FTE without any notice to us. Contact Center will communicate further increase with a minimum of 15 days’ notice period. Any increase exceeding 20 FTE will need to be agreed in writings by us. We will provide the first “train the trainer” session as well as recorded calls for training purposes.

Contact Center is required to provide any further training to new employees and to comply with any quality feedback provided by our quality personnel. Contact Center is required to comply with Privacy regulations pursuant current (country specified) and local H&S Legislation and to comply in full with local labor law applying in their respective Countries.

*Contact Center is required to have a reliable internet connection with a minimum of 200Mb/s bandwidth with a primary internet provider.

Workstations. Call Center Sales Agents (or SAs) and support staff will have access to and use a designated number of our tools and Database and Contact Center is required to provide the Services.

Workstations for the SA at a ratio 1:1 with the following minimum features: Windows 7 Desktops: Pentium i5/i7 processor

Network Card and network Connection 4Gb RAM (8Gb RAM is recommended) 500 GB HDD

17” Monitors, set to 1024×768 or higher resolution (19” is recommended) Google Chrome

Other basic/standard infrastructure required to run a call centre.

 

Compensation – “what’s in it for you”

 

We will compensate the selected Contact CenterS with an attractive fixed seat pay or a commission structure as per the discussion.On an average, the contact center has the opportunity to earn within a slab of INR 45,000 To INR 80,000/seat/month.Payments will be made every 30 days where payments could be revised and increased depending upon the responsibility and roles assigned..

Incentives will be distributed extra as per the performance.

NOTE: the term of the proposed agreement shall be 35 months renewable with the flexibility to ramp up to as many as 100 seats and ramp down to as few as 10 seats..

 

What kind of Manpower do you basically need ?

Well, you basically need people who are :

• Able to make outbound calls and generate sales
• Who have excellent communication skills
• Who can easily influence people on the phone
• Excellent proactiveness
• Good customer service skills
• Who are multilingual

Review

We will review and analyze information received through the contact center qualification form in response to this Request for Information (RFI) to determine the feasibility of choosing the right Contact Center for these products/services. Any request for cost information received will be used solely to gain a perspective of the potential budgetary magnitude. Responses to this request will be reviewed for informational purposes only and will not result in the award of a contract. Contact Centers submitting a response to this RFI are not prohibited from responding to any related subsequent solicitation. We will respond about selection/rejection of the Contact Center within 10 business days upon receiving this Request for Information (RFI).

Business Drive holds full rights to allocate the project to call centers only after completing background checks and necessary inspections. It also holds the rights to NOT allow any contact center to proceed with the project if the compliance is not met.

Regards,

Business Drive Corporation

Email : hello@biznessdrive.com

Website : Biznessdrive.com

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