The Most successful and long term campaign with weekly payouts

 

 The best campaign to run with payouts more than USD 2000/seat/month

Project Overview :

• This USA healthcare programme is a live transfer process: This call center campaign is a live transfer camapign where you will have to ask 3 questions to the customer, and if he/she qualifies for the FREE healthcare benefits, then you will have to Live Transfer the cutomer’s call to the verification department and this is it, you have made the lead ready for billing.

 

Project Duration : 35 Months . | Project Type : Outbound lead generation/live transfer

Centre Responsibilities

The Call Centre needs to employ executives with average communication skills who can talk to old age customers in USA and inform them about the FREE healthcare programs offered.

Products to be pitched to the customers/prospects :

You will have to ask questions to the old age customers, check if they qualify for the free healthcare programme and free financial aid programme and if they do, just transfer the call.

Executive’s Duties and Responsibilities

 

• Make outbound customer calls to the old age customers in USA and ask few questions
• Check if the customer qualifies for the programme and agrees to talk to the verifier 
• Record outbound call history and customers response in
• Ensure customer follow-up.
• Handle customer’s queries and respond accordingly.
• Make the customer agree for the qualification of the FREE programme
• Transfer the customer to the verification department after taking customer’s consent 

Tools of the Trade

Outbound sales representatives work in office settings and are comfortable using the following software and equipment during a typical work shift:

 

• Microsoft Office (including Excel, PowerPoint, and Word)
• Customer relationship management software (like Salesforce or Hubspot CRM)
• Headsets for calling
• Auto diallers (such as predictive or refractive diallers)
• Voicemail automation solutions

Communication Skills

Your outbound business representatives should be personable communicators who clearly and persuasively describe products and services to customers to encourage customer engagement and signup.

Learn About New Products and Services

In order to help customers as effectively as possible, your agents must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for your agents to learn about new products and services, which customers may be more likely to ask questions about.

Develop Customer Service Solutions

Since they serve as their organization’s first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of general patterns when communicating with customers.

 

Additional Skills required for your executives

 

Your agents should be excellent communicators with a passion for customer service. Your agents may also be required to be knowledgeable in certain areas of specialization, such as healthcare and free government programmes of USA for sinior citizens. Our clients tend to favor agents with the following skills:

• Customer service – Your call center agents need to be excellent in communication and soft skills, with ability to convince old age customers easily.  
• Computer literacy – Your agents need to have basic skills in computer and should be able to handle the basic tasks required.
• Problem-solving skills – The ability to solve problems is just as integral to a call center agent’s work as solid communication skills. When presented with a problem, your agents must be able to find a solution calmly and efficiently, even if the customer is impatient or disgruntled
• Organization skills – As we mentioned earlier, chat agents are responsible for recording and documenting each question or problem as well as each respective answer or solution. Because of this, your agents should have strong organization skills and be able to effectively sort large amounts of information
• Good attitude – Though it may go without saying, it’s worth noting that the most successful chat agents address customers in an upbeat and positive

Even when facing complex problems or difficult questions, it’s important that chat agents maintain a good attitude

 

About The Client

The client provides medicare facilities for old age customers across USA and Canada. 

 

Payouts for the center

The call center deploying the executives will get a fixed payout of USD 1200 to 2000/Seat/Month, however the centre will be eligible for an increased hourly payout (removing the fixed payout) after successfully completing 3 months of consecutive service with excellent performance and CSAT(Customer satisfaction) scores.

 

Payout distribution frequency

The centre will get paid every week with 1 week of buffer/hold. All invoices must be raised to Business Drive and payments will be done to the designated accounts only.

Infrastructure/Office requirements

Well maintained infrastructure with minimum 20 seats capacity.

Operating System

Call Centre is deployed on a Microsoft Windows platform, Mac OS X platform, and/or Citrix Presentation Server platform.

 

Hardware requirements

• 4 GHz or higher Intel Core 2 Duo processor or compatible CPU
• 2 GB of RAM recommended minimum; more memory generally improves performance
• 500 GB available hard disk space
• Video graphics card with minimum of 8 MB of RAM
• Super VGA monitor (15 inches or larger)
• 1024 x 768 minimum screen resolution
• HTTP(s) connectivity to the TPx Services Platform

 

Software Requirements

The software requirements include:

• Windows, Mac OS X, or Citrix operating system
• Outlook – Required for the Outlook contact directory
• Excel (optional)
• Web browser, such as Internet Explorer, Firefox, Chrome, or Safari

Sign up procedure

1. Letter of Intent
2. Center Verification (Documents and Premises)
3. Contract
4. Training
5. Live

We will review and analyze information received through the contact center qualification form in response to this Request for Information (RFI) to determine the feasibility of choosing the right Contact Center for these products/services. Any request for cost information received will be used solely to gain a perspective of the potential budgetary magnitude. Responses to this request will be reviewed for informational purposes only and will not result in the award of a contract. Contact Centers submitting a response to this RFI are not prohibited from responding to any related subsequent solicitation. We will respond about selection/rejection of the Contact Center within 10 business days upon receiving this Request for Information (RFI).
Business Drive holds full rights to allocate the project to call centers only after completing background checks and necessary inspections. It also holds the rights to NOT allow any contact centre to proceed with the project if the compliance is not met.

Business Drive
Email : hello@biznessdrive.com
Website : https://biznessdrive.com

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