The easiest campaign with highest payouts “Guaranteed”

 The best campaign to run with payouts more than USD 1400/seat/month

Project Overview :

• B2B (Business To Business) Programme is a frontend process: Compared to other B2C or B2B programmes, this business process is much easier as it requires just an average calling skill of executive. The executive of call center services may be needed to call the business owners across USA and Canada pitch the services of the client to the prospect and generate conversions.

Project Duration : 35 Months . | Project Type : Outbound lead generation/sales

Centre Responsibilities

The Call Centre needs to employ executives with average communication skills who can pitch the business development products/ services to the prospects (business owners) across USA and Canada.

Products to be pitched to the customers/prospects :

The customers/business owners always require tools and services to boost and develop their business. After the Global Impact of Covid-19, most of the businesses struggle to make their presence online and they also find it very hard to get new clients.

We provide excellent business development services to small and medium-sized business owners which not only helps them to make a strong presence online but it also helps them to find new clients easily at a fraction of the cost they pay somewhere else.

Executive’s Duties and Responsibilities

• Make outbound customer calls to the business owners and pitch the product and services of the
• Create, maintain and update a database of customers with complete information and
• Consolidate existing customer base while building new customer
• Record outbound call history and customers response in
• Ensure customer follow-up all the
• Send or email product literature, brochures, catalogs and other campaign
• Monitor competitors’ products or services and create selling strategies for own products or
• Handle customer needs and
• Respond to customer inquiries and
• Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other
• Assist and support sales, marketing or other departments in handling customer requests and

Tools of the Trade

Outbound sales representatives work in office settings and are comfortable using the following software and equipment during a typical work shift:

• Microsoft Office (including Excel, PowerPoint, and Word)
• Customer relationship management software (like Salesforce or Hubspot CRM)
• Telephones and telephone headsets
• Auto diallers (such as predictive or refractive diallers)
• Voicemail automation solutions

Communication Skills

Your outbound business representatives should be personable communicators who clearly and persuasively describe products and services to customers to encourage customer engagement and signup.

Learn About New Products and Services

In order to help customers as effectively as possible, your agents must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for your agents to learn about new products and services, which customers may be more likely to ask questions about.

Develop Customer Service Solutions

Since they serve as their organization’s first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of general patterns when communicating with customers.

Additional Skills required for your executives

Your agents should be excellent communicators with a passion for customer service. Your agents may also be required to be knowledgeable in certain areas of specialization, such as e-commerce or software. Our clients tend to favor agents with the following skills:

• Customer service – since chat agents work directly with customers to solve end-user issues and answer questions, it’s essential that they have strong customer service skills
• Computer literacy – by nature, chat agents perform their day-to-day tasks on a They must be able to easily operate a computer, especially in terms of checking and responding to emails as well as utilizing live chat services and software
• Problem-solving skills – the ability to solve problems is just as integral to a chat agent’s work as solid communication skills. When presented with a problem, chat agents must be able to find a solution calmly and efficiently, even if the customer is impatient or disgruntled
• Organization skills – as we mentioned earlier, chat agents are responsible for recording and documenting each question or problem as well as each respective answer or solution. Because of this, chat agents should have strong organization skills and be able to effectively sort large amounts of information
• Good attitude – though it may go without saying, it’s worth noting that the most successful chat agents address customers in an upbeat and positive

Even when facing complex problems or difficult questions, it’s important that chat agents maintain a good attitude

About The Client

The client develops strategic software solutions for businesses across the globe. Their well-honed project management approach and their deep bench of professionals equip them to rapidly address their clients’ important and complex business challenges with high quality, cutting-edge, secure, and easy-to-use software.

Their experience with hundreds of clients across 4 continents, their knowledge across multiple

industry domains, and their expertise in the latest development frameworks and tools equip them to bring sophistication and intelligence to every project they undertake.

Payouts for the center

The call center deploying the executives will get a fixed payout of USD 1200 to 1400/Seat/Month, however the centre will be eligible for an increased hourly payout (removing the fixed payout) after successfully completing 3 months of consecutive service with excellent performance and CSAT(Customer satisfaction) scores.

Payout distribution frequency

The centre will get paid every month with a payment cycle of 30 days followed by a fortnightly and weekly payment cycle after completing 3 months of successful operations. All invoices must be raised to Business Drive and payments will be done to the designated accounts only.

Infrastructure/Office requirements

Well maintained infrastructure with minimum 10 seats capacity.

Operating System

Call Centre is deployed on a Microsoft Windows platform, Mac OS X platform, and/or Citrix Presentation Server platform.

Hardware requirements

• 4 GHz or higher Intel Core 2 Duo processor or compatible CPU
• 2 GB of RAM recommended minimum; more memory generally improves performance
• 500 GB available hard disk space
• Video graphics card with minimum of 8 MB of RAM
• Super VGA monitor (15 inches or larger)
• 1024 x 768 minimum screen resolution
• HTTP(s) connectivity to the TPx Services Platform

Software Requirements

The software requirements include:

• Windows, Mac OS X, or Citrix operating system
• Sun Microsystems Java, Runtime edition
• Outlook – Required for the Outlook contact directory
• Excel (optional)
• Web browser, such as Internet Explorer, Firefox, Chrome, or Safari

Sign up procedure

1. Letter of Intent
2. Center Verification (Documents and Premises)
3. Contract
4. Training
5. Live

We will review and analyze information received through the contact center qualification form in response to this Request for Information (RFI) to determine the feasibility of choosing the right Contact Center for these products/services. Any request for cost information received will be used solely to gain a perspective of the potential budgetary magnitude. Responses to this request will be reviewed for informational purposes only and will not result in the award of a contract. Contact Centers submitting a response to this RFI are not prohibited from responding to any related subsequent solicitation. We will respond about selection/rejection of the Contact Center within 10 business days upon receiving this Request for Information (RFI).
Business Drive holds full rights to allocate the project to call centers only after completing background checks and necessary inspections. It also holds the rights to NOT allow any contact centre to proceed with the project if the compliance is not met.

Business Drive
9 Prestige Blue Chip, Hosur Road
Nr. Dairy Circle, Kormangala. Bangalore. Karnataka
Email : hello@biznessdrive.com
Website : https://biznessdrive.com

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