Terms and Conditions for Business Drive
Welcome to Business Drive! These Terms and Conditions (“Agreement”) outline the terms of use for our services provided to clients (“Client” or “Clients”). By engaging with our services, you agree to be bound by these Terms and Conditions.
- Services Offered: At Business Drive, we offer comprehensive BPO project and call center consulting services. Our expertise includes:
- Call center operations assessment and analysis
- Process improvement and optimisation strategies
- Technology and infrastructure upgrade recommendations
- Staff training and coaching
- Performance evaluations and quality assessments
- Compliance guidance for industry regulations
- Client Responsibilities: As our valued Client, you play an essential role in the success of our consulting services. We kindly request that you:
- Provide accurate and complete information regarding your business requirements and existing call center operations.
- Cooperate with our experienced consultants by granting access to relevant documents, data, and systems necessary for the project.
- Provide timely responses to information requests and offer constructive feedback on deliverables.
- Adhere to agreed timelines and schedules to ensure smooth project progression.
- Maintain the confidentiality and security of any proprietary information or trade secrets shared with us.
- Confidentiality: At Business Drive, we prioritize the protection of your confidential information. We strictly uphold the following guidelines:
- Both parties shall maintain the confidentiality of any sensitive information exchanged during the project.
- This includes safeguarding proprietary business information, trade secrets, customer data, and other classified materials.
- Confidential information shall not be disclosed to third parties without prior written consent from the disclosing party, except where required by law.
- Ownership of Deliverables: Any deliverables provided by Business Drive, such as reports, recommendations, training materials, and other intellectual property, remain our exclusive property unless otherwise agreed upon in writing. You, as our Client, are granted a non-exclusive, non-transferable license to utilize the deliverables strictly for internal business purposes.
- Payment and Invoicing: We strive to maintain transparency in our billing procedures. To ensure a smooth financial process, we kindly request that you:
- Fulfill the agreed-upon fees for the services rendered promptly.
- Invoices will be issued in accordance with the agreed payment terms.
- Please note that late payments may be subject to additional charges or interest, as specified in the invoice or agreed upon separately.
- Limitation of Liability: While we work diligently to provide exceptional services, it is important to acknowledge certain limitations:
- Business Drive shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from the services provided.
- This includes potential losses in profits, data, or business opportunities.
- Our maximum liability, regardless of the cause of action, shall not exceed the total fees paid by you for the specific services rendered.
- Termination: Either party may terminate the engagement by providing written notice to the other party. In the event of termination, you agree to settle all outstanding fees for services rendered up to the termination date, including any outstanding expenses.
- Governing Law and Jurisdiction: This Agreement is governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].
- Entire Agreement: This Agreement represents the complete understanding between Business Drive and you, the Client. It supersedes all prior agreements, whether oral or written, relating to the subject matter herein.
By engaging with the services of Business Drive, you acknowledge that you have read, understood, and agree to abide by these SEO-optimized Terms and Conditions.
Please note that the above terms and conditions are provided as a general template and should be reviewed and customized according to your specific requirements and legal jurisdiction. It is recommended to seek legal advice to ensure compliance with applicable laws and regulations.